Results That
Speak.
Real feedback from real leaders — executives, directors, and engineers who've worked alongside Ross across enterprise IT operations, M&A integrations, and global service delivery.
Across 30+ Countries
Team Growth
Resolution Improvement
Time Reduction
TransUnion (via Verisk Financial Acquisition)
TransUnion acquired Verisk Financial — 8 business lines, 13,000+ employees across 30+ countries. IT ecosystems were completely separate with no integration plan.
Led end-to-end IT integration: retained 5 business units, dissolved 3, migrated entire user populations across identity platforms. Built KPI framework from scratch.
90% improvement in first-contact resolution. 95% reduction in incident resolution time. Full harmonization delivered across all retained entities.
ATSG (via Highstreet IT Solutions)
Joined as founding member of a managed service desk practice with 2 staff and 1 client. The company was acquired by ATSG during the engagement.
Built a global 24/7 MSP service desk from scratch. Scaled operations, added enterprise accounts including the New York Public Library and Russell Reynolds Associates. Personally led SOC 2 Type II audit execution.
Grew from 2 staff to 85+. Expanded from 1 client to 25+ enterprise accounts. Added $3M+ in net new revenue. Promoted from Manager to Sr. Director.
Ross is an experienced and innovative leader. He's experienced in all areas of IT Service and Operations, led an acquired business through a complex integration into corporate systems and became a trusted senior global technology leader. He can lead a variety of technology teams — from DevOps through to ITIL-aligned service functions, Cloud, and on-prem support.
Ross is an incredible Service Desk Manager. The energy and positive attitude he brings is contagious. He is a tenacious problem solver, a good collaborator, and incredibly diligent. His service desk team is a well-oiled machine, friendly, service-minded, and technically brilliant.
I have been working with Ross for 8+ years now, he is one of the best managers and a mentor you can ever work with. He is result-oriented and always gives the credit to his team. An extremely hard-working manager who has the rare ability to find solutions to any problem your team might encounter.
Ross's ability to fulfill all the requirements of an organization, develop, implement, and communicate goals, place people in the most effective positions, and still have the time and interest to reach out to individual members of his team is astonishing. The dedication, commitment, and trust Ross provides his team is highly inspirational.
Ready to Talk?
Most engagements start with a 30-minute discovery call. No pitch deck. Just a direct conversation about your situation and whether Ironframe is the right fit.
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